We fix the gaps between the systems you already run.
No rip and replace. No new platform. We build the software and automation that closes the gaps between the systems you already run — for teams in Supply Chain & Transportation, Logistics & Storage, and Manufacturing.
Built for businesses where work gets complicated.
When processes span people, spreadsheets, software, approvals, vendors, customers, and multiple systems, small inefficiencies become expensive.
- Automate
- Repetitive work
- Integrate
- Disconnected systems
- Centralize
- Operational visibility
- Scale
- Reliable processes
Your systems work fine on their own. The money leaks in between them.
The Gap Is Run By People
A load number gets typed three times. A detention claim gets written up eleven days late. An invoice doesn't match what you agreed, and it gets paid anyway — because checking it takes longer than the money is worth.
It Never Shows Up On A Bill
None of that shows up as a line item. It shows up in payroll, in claims that never get paid, and in a margin you can't quite explain.
Growth Multiplies The Gaps
Every new system, vendor, or approval step adds another handoff — another place for a load number, a claim, or an invoice to get typed, re-typed, or missed entirely.
That space is not run by software. It is run by people.
7 numbers that show where your money leaks.
Your TMS works. Your tracking works. Accounting works. The money doesn't go missing in any one of those systems — it goes missing in the gaps between them, and that space is run by people, not software. This worksheet gives you seven numbers to check, using data you already have. No login, no vendor, no pitch. About one afternoon of work gets you a dollar figure you can hand to the person who signs the checks.
No email required. Just a PDF.
- 01Count the re-types
- 02Check invoices against the contract
- 03Detention charged, against detention paid
- 04Money taken back off your invoices
- 05Typing mistakes on the fields that matter
- 06Seats you pay for, against seats people use
- 07Days from drop off to invoice
- Who it's for
- Carriers, 3PLs, shippers, and warehouse teams.
- Time needed
- One afternoon, plus 90 days of invoices.
- What you get
- One page with a dollar figure on it.
We don't start with software. We start with the workflow.
Before writing code, we map how work actually moves through your business — including the parts that live between your systems, where a person currently has to catch what software misses.
Understand
Map the current workflow.
Simplify
Remove unnecessary steps.
Automate
Automate repetitive actions.
Connect
Integrate systems and data.
Improve
Measure, iterate, and expand.
The goal isn't to automate everything. It's to automate what shouldn't require people.
What We Build
Practical software for real operational problems.
Custom Business Software
Internal tools, portals, operational systems, workflow applications, and business platforms built for specific processes.
Workflow Automation
Automated task routing, approvals, notifications, data movement, scheduling, document workflows, and operational processes.
Systems Integration
Connect ERPs like SAP and Oracle, Microsoft-based systems, TMS/WMS platforms, APIs, and third-party tools so information moves without constant human intervention.
AI-Enabled Workflows
Use AI for classification, extraction, summarization, document processing, support workflows, knowledge access, and other practical business use cases.
Dashboards & Operational Visibility
Turn fragmented data into clear dashboards, reports, alerts, and decision-support interfaces.
Legacy Modernization
Improve or replace aging software without disrupting the business unnecessarily.
Have a process that feels too manual? Let's look at it.
Book a 15-Minute ConversationWorks with the systems you already run — and builds the ones you don't have yet.
Whether it's an ERP like SAP or Oracle, a Microsoft-based stack, or the TMS/WMS already running your operation, we connect to what exists — and build new systems where nothing fits.
SAP, Oracle, and Microsoft are trademarks of their respective owners. Crossbuffer is not affiliated with or endorsed by these companies.
If people repeatedly move information between systems, there's probably something to automate.
Before
After
We look for the work hidden between systems.
We focus on three industries where operations are the hardest part of the business.
Supply Chain & Transportation, Logistics & Storage, and Manufacturing all share the same challenge: complex physical operations that outgrow spreadsheets, email, and disconnected systems. That's exactly the environment we build for.
Supply Chain & Transportation
Shipments move across carriers, vendors, and customers — but visibility into what's moving, what's delayed, and what needs attention usually doesn't. Teams end up piecing together status from emails, spreadsheets, and phone calls instead of one connected view.
See our Transportation Operations Control Tower →Logistics & Storage
Quoting, approving, and booking freight or storage capacity often means re-entering the same details across systems and chasing approvals over email — with no single record of where a request actually stands.
See our Quote-to-Booking Automation →Manufacturing
Production schedules, inventory, quality checks, and vendor coordination often run through spreadsheets and disconnected tools, making floor-level visibility hard to get in real time. We build the same kind of connected software and automation for manufacturing operations — this is a core focus area for us, not an afterthought.
From messy process to working software.
Transportation Operations Control Tower
Shipment tracking, exception handling, and reporting lived in separate tools with no single operational view.
Quote-to-Booking Automation
Turning a customer request into a priced, approved, booked shipment meant manually coordinating pricing, approvals, and confirmations over email and spreadsheets.
We don't replace the systems you run. We fix the gaps between them — and we get paid on what that recovers.
Three steps. Each one a complete engagement you can say yes to on its own — not a multi-year platform commitment.
The Seam Audit
Fixed fee · Two weeks · A written report, not a sales meeting
We spend two weeks inside the operation and produce a written leak report: every point where a load number, rate, timestamp, or document gets re-keyed by hand, carrier invoice variance sampled against 90 days of real invoices, detention and accessorial claims raised versus paid, and a ranked list of what to fix first.
If the report doesn't identify recoverable annual leakage worth at least five times the audit fee, the audit is free. If it does, the fee is credited in full against whatever build follows.
First Seam Live in 45 Days
Fixed price · Fixed date · Running in production
One seam from the ranked list, built and running inside your live operation within 45 days of kickoff — not a prototype, not a demo environment. Typical first seams: carrier invoice auto-matching against contracted rates, detention capture straight from ELD data, or the one screen that replaces four systems someone rebuilds by hand every morning.
We ship on the date, or we keep working at no charge until it ships. The price is fixed at signature and doesn't move for scope we mis-estimated.
Retained Ownership
Monthly · Cancellable on 60 days
The system keeps working and keeps getting extended. A named engineer who knows your operation — not a rotating bench. Code and the deploy pipeline live in your own repository from day one of Step 2. A monthly build allocation for the next seam on the list, and a response SLA on anything that stops a load moving.
A written exit pack, maintained continuously, so leaving costs a week — not a rebuild.
Start with Step 1 — the audit pays for itself or it's free.
The People Behind the Work
Experienced leadership, hands-on delivery.
Sonu Kumar
Founder
Runs Crossbuffer, an operations consultancy for B2B companies with physical operations — bridging disconnected systems with custom software and workflow automation for complex operations. Based in Ranchi, Jharkhand, India.
LinkedInAkash Kumar
Co-Founder
Co-Founder and software developer at Crossbuffer, working across Java and software development. Based in Sherghati, Bihar, India.
LinkedInWhy Crossbuffer
Generic software vendor
- Starts with technology
- Sells predefined functionality
- Optimizes for project delivery
- Often treats integration as a separate problem
Crossbuffer
- Starts with workflow
- Builds around the actual business process
- Connects existing systems
- Focuses on operational outcomes
- Evolves the system with the business
We are not trying to replace your business with software. We are trying to make your business work better with software.
Frequently Asked Questions
Do you only work with supply chain, logistics, and manufacturing companies?
Yes. Supply Chain & Transportation, Logistics & Storage, and Manufacturing are where we've focused our experience, so that's where we can move fastest and deliver the most value. If your business runs physical operations in one of these three, we're a strong fit.
What's in the free worksheet?
Seven numbers pulled from data you already have — re-typed load numbers, invoice errors, detention paid versus billed, deductions, and a few others. It takes about an afternoon and ends with a dollar figure. No email required, no sales call attached.
What is a Seam Audit?
A two-week engagement where we run all seven numbers from the worksheet against your real invoices, ELD data, and deductions, and hand you a ranked list of what to fix first. If we can't find leakage worth at least five times the fee, you don't pay for it.
Do you work with existing software?
Yes. We can integrate, extend, modernize, or replace systems depending on what makes business sense.
Do you build custom software?
Yes. Custom software is useful when off-the-shelf tools cannot support the actual workflow or when integrating several tools becomes inefficient.
Can you automate existing processes?
Yes. We map the current process, identify repetitive/manual steps, and determine what can be automated safely.
Do you use AI?
Yes, where it provides a measurable practical benefit. AI is treated as part of the workflow, not the product itself.
Do you work on paid engagements?
Yes. Projects are structured around the scope, goals, and level of involvement required.
Can we start with a small project?
Yes. A focused workflow or process can be a good starting point before expanding into a larger system.
Have a process your team shouldn't have to do manually?
Tell us what's slowing the team down. We'll help you determine whether software or automation is actually the right answer.
No hard sell. Just a conversation about the workflow.